PGP

You can use OTRS to de- and encrypt messages with PGP. Also you can sign outgoing messages. Before this feature can be used you need to activate it and change some config parameters in the SysConfig.

Through the "PGP" link in the admin area of OTRS it is possible to manage the key ring of the user who shall be used for PGP with OTRS, e.g. the local OTRS user or the web server user. It is possible to add and remove keys and signatures and you can search through all data in your key ring.