Chapter 5. The admin area of OTRS

Table of Contents

Basics
Users, groups and roles
Users
Groups
Roles
Customer users and customer groups
Customer users
Customer groups
Queues
Salutations, signatures, attachments and responses
Salutations
Signatures
Attachments
Auto answers
Email addresses
Notifications
SMIME
PGP
States
SysConfig
Using mail accounts
Filtering incoming messages
Executing automated jobs with the GenericAgent
Admin email
Session management
System Log
SQL queries via the SQL box
Package manager

Basics

This is the central place for OTRS administrators. Here you can alter your configuration, install additional packages such as FAQ and ITSM, add queues and users, and much more.

You start the Admin area by clicking the Admin link in the navigation bar of the agent interface. The link is only displayed if you are a member of the admin group. On a new installation you can log in with the login root@localhost and the password root.

Warning

Please change the password for this account as soon as possible via the user preferences page, because this is a default password on OTRS systems.